Privacy Policy

1. Introduction

This Privacy Policy explains how Rimu Systems LLC ("we", "our", or "us") collects, uses, and protects your information when you access our website, software, and related services. By using our site or products, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide

• Contact details such as name and email address
• Account information when you register or purchase software
• Support inquiries or communications you send to us

2.2 Automatically Collected Information

• IP address and general location
• Browser type, operating system, and device information
• Usage data such as pages visited, time spent, and interactions

2.3 Software-Specific Information

When using our software products, we may collect:

• Version information for update notifications
• Non-personal diagnostic or telemetry data (if enabled)

We do not collect personal data unrelated to the operation of our services.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our website and software
• Process purchases and deliver license information, including recording customer name, email addresses and callsign entered in the shopping cart to send license keys
• Respond to support requests
• Communicate updates, notices, or important service information
• Ensure security and prevent misuse of our services

We do not sell or rent your personal information.

4. Legal Basis for Processing

We process your information based on:

• Your consent
• Our legitimate interest in operating and improving our services
• Contractual obligations when you purchase or use our software

5. Sharing of Information

We may share information only with:

• Service providers who assist with payment processing, email delivery, or hosting
• Legal authorities when required by law

We do not share your information with advertisers or unrelated third parties.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

You may request deletion of your data at any time.

7. Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure.

8. Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data
• Restriction or objection to processing
• Data portability

Requests can be submitted via email.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our website or software after changes are posted constitutes acceptance of the revised Policy.

12. Contact Information

For questions or privacy-related requests, contact us at: support@rimusystems.com