Rimu Systems LLC
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Contact Support

Get help with RimuSDR installation, configuration, and troubleshooting.

Support channels · Email · Documentation · FAQ

How to Reach Us

We're here to help with technical questions, installation issues, and product guidance.

Email Support

Direct technical assistance for RimuSDR users.

  • Technical Support: support@rimusystems.com
  • Sales Inquiries: sales@rimusystems.com
  • General Questions: info@rimusystems.com
  • Response time: 1-2 business days

Before Contacting Support

Information to have ready for faster assistance.

  • Your Linux distribution and version
  • RimuSDR version number
  • FlexRadio model and firmware version
  • Description of the issue and steps to reproduce
  • Any error messages or log entries

Collecting Diagnostic Information

When reporting issues, including diagnostic information helps resolve problems faster.

Application Logs

Each application has its own log file for runtime events and errors.

  • RimuSDR: ~/.local/share/RimuSDR/RimuSDR.log
  • RimuDAX: ~/.local/share/RimuDAX/RimuDAX.log
  • RimuCAT: ~/.local/share/RimuCAT/RimuCAT.log
  • Include relevant portions from the affected app when reporting bugs

Crash Logs

Information to gather if an application crashes.

  • RimuSDR: ~/.local/share/RimuSDR/crash_logs/
  • RimuDAX: ~/.local/share/RimuDAX/crash_logs/
  • RimuCAT: ~/.local/share/RimuCAT/crash_logs/

System Info

Version and environment details from within the app.

  • Open RimuSDR and go to Help → System Info
  • Click Copy to Clipboard
  • Paste the copied text into your bug report
  • Captures version, distribution, and hardware details automatically

Frequently Asked Questions

Common questions about RimuSDR installation, compatibility, and usage.

Installation & Compatibility
  • Which Linux distributions are supported? RimuSDR is tested on Ubuntu 24.04+, Debian 13, Linux Mint 22+, and Raspberry Pi 4B/5. AppImage builds are available for other distributions.
  • Which FlexRadio models work with RimuSDR? RimuSDR supports FlexRadio 6000, 8000, and Aurora series radios.
  • Can I run RimuSDR on Raspberry Pi? Yes, RimuSDR has been tested on Raspberry Pi 4B and Pi 5 running 64-bit ARM Linux.
  • What are the system requirements? A modern GPU is recommended for optimal panadapter performance. See the installation guide for detailed requirements.
Features & Usage
  • Does RimuSDR include DAX and CAT? Yes, RimuSDR includes integrated DAX and CAT components as part of a single suite.
  • Can I use RimuSDR with WSJT-X? Yes, the integrated DAX component provides audio routing for WSJT-X and other digital mode applications. See our WSJT-X setup guide.
  • Does RimuSDR support SmartLink? Yes, RimuSDR includes full SmartLink support for remote radio access and credential management.
  • How many panadapters can I use? RimuSDR supports up to 8 panadapters and 8 slices, depending on your radio's capabilities.
Licensing & Pricing
  • When will RimuSDR be available for purchase? RimuSDR is still in final release preparation. Ordering is not yet open. Check the release status for updates.
  • What licensing model does RimuSDR use? Licensing details will be announced when ordering opens. Check back for updates.
  • Are updates and upgrades included? Update and upgrade policies will be detailed with the final release. See the documentation when available.

Additional Resources

More ways to learn about RimuSDR and stay informed.

Product Information
Visit the RimuSDR details page to learn about features, capabilities, and the integrated suite components.
Release Updates
Check the release status section on the home page for the latest information on availability and packaging.
Setup Guides
Review our WSJT-X integration guide and other documentation to prepare for installation and configuration.
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