Troubleshooting¶
Choose the area where you see the problem. Each page lists the symptoms, the first fix to try, and a link to the full steps.
| Area | Covers |
|---|---|
| Installation | Packages that do not install or applications that do not start. |
| Activation | License codes, callsigns, connection errors and the 10-computer limit. |
| Connecting to the radio | Discovery, Direct IP and SmartLink. |
| The firewall blocks the radio's data | Direct IP connects, but there is no panadapter, waterfall, audio or meters. |
| Audio and RimuDAX | Silent meters, missing audio and dropouts. |
| CAT and logging | WSJT-X, Wavelog, Cloudlog and RimuCAT connections. |
| Hardware and accessories | Flex Control, Genius products and band plans. |
| Performance | What the Statistics verdicts mean. |
If nothing here helps, collect the details and contact support.
Before you contact support¶
A log file and a few figures help support find the cause quickly.
- In Display Settings, open the Logging tab and set Log Level to DEBUG. See Display Settings.
- Reproduce the problem.
- For an audio or connection problem, note the figures listed in Reporting a problem.
- Contact support. Attach the log file, and tell us your operating system and the RimuSDR version.
The Logging tab shows where the log file is.